Paul Hickey is Co-Founder and Director at i-intro®, bringing deep operational experience in helping recruitment firms transition from contingent recruitment to structured Retained and consultative models.

Paul’s career in recruitment saw him move beyond traditional contingent practices to develop a more structured, outcome-focused approach that prioritises value, client alignment and predictable business growth.

He also serves as Managing Director of GrassGreener.Global , an award-winning executive search and selection firm.

Paul has worked with hundreds of employers worldwide, helping them rethink how recruitment services are delivered, strengthen their market positioning and implement systems that support higher-quality hiring outcomes.

His expertise in improving productivity, profitability and long-term client relationships has made him a respected voice in the Retained recruitment space.

At i-intro®, Paul focuses on driving innovation in methodology and client success, ensuring the platform and framework consistently deliver measurable results for recruitment agencies seeking sustainable, long-term growth through Retained Recruitment.