Frequently Asked Questions

i-intro® helps recruitment agencies move from transactional contingency recruitment to a structured Retained Recruitment process.

We provide a combination of:

● A proven Retained Recruitment methodology

● Training and coaching

● Supporting technology

● Ongoing implementation guidance

The objective is to increase client commitment, improve first-year placement Retention, strengthen commercial positioning and create more predictable cash flow.

i-intro® is designed for:

● Recruitment agency owners

● Founders and Managing Directors

● Permanent recruitment businesses

● Agencies typically with 1–20 people

● Firms operating in the UK, US, Europe and Middle East

It is for agencies prepared to change how they operate, not just improve tactics within a contingency framework.

Recruitment agencies using i-intro® typically report:

● Stronger client engagement before the process begins

● Higher fees aligned to value

● Improved fill rates

● More predictable cash flow

● Increased first-year placement Retention

● Greater commercial confidence

The shift is structural, not tactical.

The 15-minute discovery call is a structured suitability conversation.

We discuss:

● Your current recruitment model

● Client engagement and fill rates

● Commercial positioning

● Your long-term objectives

● Whether Retained Recruitment is viable in your market

There is no obligation. The discussion is confidential and focused on clarity.

Most recruitment platforms are designed to support traditional contingency models.

i-intro® is different.

We support a progressive Retained Recruitment process that aims to improve:

● Cash flow

● Fees

● Fill rates

● Retention outcomes

● Client relationships

We are not just a technology provider. We combine methodology, training, coaching and structured implementation support.

Each i-intro® engagement is tailored to the size and structure of your recruitment business.

Investment depends on:

● Team size

● Level of support required

● Implementation scope

We also offer structured payment options.

The best way to obtain accurate pricing is via a 15-minute discovery call.

In most cases, employers respond positively to a more structured and organised recruitment process.

Retained Recruitment improves:

● Clarity

● Visibility

● Accountability

● Decision-making

When positioned correctly, clients see increased value rather than additional complexity.

Candidates are increasingly comfortable with structured digital processes.

The i-intro® training includes guidance on how to introduce the Retained process to candidates and gain buy-in effectively.

Because the process gives candidates clarity and involvement, resistance is typically low.

Yes.

Many agencies choose to white-label the i-intro® platform and process, including custom branding elements such as name, logo and colour scheme.

Yes.

The Retained Recruiter Academy™ includes structured marketing and business development guidance aligned to Retained Recruitment.

We focus on helping agencies position themselves as consultative partners rather than transactional suppliers.

The Retained Recruiter Academy™ is the structured training and development component of i-intro®.

It supports recruitment agency owners in:

● Winning Retained and project-based work

● Strengthening commercial positioning

● Improving process standards

● Embedding Retained Recruitment into the business

Academy events and ongoing guidance are included as part of the wider i-intro® solution.

Retained Recruitment increases fees because it increases value.

By improving structure, client engagement and accountability, agencies are able to position themselves as consultative partners rather than CV suppliers.

This makes higher fees commercially justified and easier to defend.

No.

While i-intro® includes video functionality, it is only one component of a broader Retained Recruitment process.

i-intro® combines:

● Methodology

● Training

● Commercial positioning

● Delivery structure

● Supporting technology

It is a service solution, not simply software.

Initial changes can begin immediately.

Some agencies secure Retained assignments within weeks of implementing structured changes.

Full integration of the Retained Recruitment process depends on:

● Team size

● Commitment level

● Existing business structure

Implementation typically takes several weeks to a few months.