Privacy Policy for i-intro®
Last updated: 21 st April 2026
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Contact sales
We’d love to see how we can streamline your hiring together.
Request a demo
Contact sales
We’d love to see how we can streamline your hiring together.
Request a demo
1. Introduction
Welcome to i-intro® (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.i-intro.com and use our platform, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
i-intro® is a trading name of Insight Out Solutions Limited (Company Number: 09276074), a company registered in England and Wales.
We provide software solutions to recruitment companies, including candidate engagement and assessment tools.
Depending on how our platform is used:
- i-intro® may act as a Data Controller (for our own website users and clients), and/or
- a Data Processor (when processing candidate data on behalf of recruitment companies)
Registered Office:
Insight Out Solutions Limited (trading as i-intro®)
4 The Boulevard
Clarence Dock
Leeds
LS10 1PZ
United Kingdom
Email: support@i-intro.com
Phone: +44 (0) 113 230 5601
3. Information We Collect
a) Information you provide directly
- Name
- Email address
- Phone number
- Company name and job title
- Account and login details
- Enquiries submitted via forms
b) Candidate data (processed on behalf of clients)
When recruitment companies use our platform, we may process:
- Candidate names and contact details
- CVs and application data
- Assessment responses (including video responses where applicable)
Important: In these cases, the recruitment company is the Data Controller, and i-intro® acts as the Data Processor.
c) Information collected automatically
- IP address
- Browser type and version
- Device type
- Website usage data
- Cookies and tracking technologies
4. How We Use Your Information
We use personal data to:
- Provide and operate our software platform
- Manage client accounts and relationships
- Process data on behalf of our clients (as a processor)
- Communicate with users and respond to enquiries
- Improve our services and platform performance
- Send marketing communications (where permitted)
- Comply with legal obligations
5. Legal Basis for Processing
We rely on the following lawful bases:
- Contract – to provide our services
- Legitimate Interests – to operate and improve our platform
- Consent – where required (e.g. marketing)
- Legal Obligation – where required by law
For candidate data, the lawful basis is determined by the recruitment company (Data Controller).
6. Sharing Your Information
We may share data with:
- Our clients (recruitment companies using our platform)
- Cloud hosting and infrastructure providers
- CRM, communication, and support tools
- Professional advisors (legal, accounting)
- Regulatory authorities where required
All third parties are required to respect data security and comply with applicable laws.
7. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- UK-approved Standard Contractual Clauses
- Transfers to countries with adequacy decisions
8. Data Retention
We retain data only as long as necessary:
- Client data: for the duration of the contract and legal obligations
- Candidate data: as instructed by the client (Data Controller)
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction
- Request deletion
- Restrict processing
- Object to processing
- Data portability
If your data has been submitted via a recruitment process, you should contact the recruitment company directly, as they are the Data Controller.
10. Cookies
We use cookies and similar technologies to:
- Ensure website functionality
- Analyse traffic and usage
- Improve user experience
You can manage cookie preferences through your browser settings.
11. Data Security
We implement appropriate technical and organisational measures, including:
- Secure hosting environments
- Access controls and authentication
- Encryption where appropriate
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies or practices.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: support@i-intro.com
Phone: 0113 230 5601
Address:
i-intro®
4 The Boulevard
Clarence Dock
Leeds
LS10 1PZ
United Kingdom
